Refund policy

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at sales@toplash.com to request a Return Authorization Number (RMA).
2. Pack the product in its original packaging along with the RMA number and include a copy of the original invoice.
3. Ship the package to the address provided by our customer service team.

Please note: The product must be returned in its original, unopened condition and packaging. The shipping cost for the return will be the responsibility of the customer. We strongly recommend using a trackable shipping method to ensure that the package is delivered to us safely.

Refund Process

Refunds will be processed within 7-10 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase, and we will notify you via email once the transaction is complete.

Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team immediately at sales@toplash.com. We will assist you in resolving the issue as quickly as possible.

Questions and Support

If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are committed to providing the best customer service and will do our best to resolve any issues in a timely and efficient manner.

Thank you for choosing Toplash Cosmetics.